Assessor's Office and Treasury move to virtual customer service in response to COVID-19 outbreak

March 10, 2020

Summary

The King County Assessor's Office and King County Treasury will move their customer service operations on Wednesday, March 11 to a virtual format until further notice to help slow the spread of novel coronavirus in the community. Assessor's Office and Treasury customers can still receive services online, via email or regular mail, and by phone.

Story

The King County Assessor's Office and King County Treasury will move their customer service operations on Wednesday, March 11 to a virtual format until further notice to help slow the spread of novel coronavirus in the community. Assessor's Office and Treasury customers can still receive services online, via email or regular mail, and by phone.

This means Assessor's Office customers who arrive on-site at the King County Administration Building, 500 Fourth Ave. in downtown Seattle, will not be served in-person at the front counters but may be served via phone in the lobby.

King County Treasury customers who arrive on-site will be greeted with a live-video Treasury customer service representative. Taxpayers that have a complex issue that requires a face-to-face meeting with staff will be provided a reception area for service on a first-come basis.

"The work of the office will continue, and customers will still be able to receive services. But, out of an abundance of caution for our customers and our staff, we are moving to a virtual environment for the time being," said King County Assessor John Wilson.

While the customer service counters on the sixth floor for Treasury and the seventh floor for Assessments are closed, there are secure drop boxes on those floors for customers to leave documents that will be collected daily and then processed normally.

Customers can email the Assessor's Office at info.assessor@kingcounty.gov, call 206-296-7300, or visit kingcounty.gov/assessor.

Customers can contact Treasury for Real Property:

propertytax.customerservice@kingcounty.gov

206-263-2890

Personal Property (Mobile Homes and Businesses):

treasury.personalproperty@kingcounty.gov

206-263-2844

Taxpayers can apply for property tax exemptions online at taxrelief.kingcounty.gov. If they have questions about property tax relief, they can call 206-296-3920.

Taxpayers can make property tax payments online at kingcounty.gov/propertytax or mail their check, cashier's check, or money order to King County Treasury, 500 Fourth Ave., Suite 600, Seattle, WA 98104.

Taxpayers that have a complex issue that requires a face-to-face meeting can call or email Treasury or the Assessor's Office to set up an appointment with staff. Other services in the Administration Building, including vehicle licensing and recording, will continue to provide regular in-person service for now.

Thank you in advance for helping King County support our community during the COVID-19 outbreak.

Contact

Al Dams, Chief Deputy Assessor, 206-263-2255
Carol Basile, Treasury Manager, 206-263-9255